Shipping policy

At Jinan Shicai Information Technology Co., Ltd., we aim to provide a seamless and efficient shipping experience for our customers. Below is a detailed outline of our shipping policy.

Shipping Carrier

We partner with FedEx to ensure reliable and timely delivery of your orders. FedEx is a globally recognized carrier known for its efficiency and reliability, ensuring your package reaches you safely and on time.

Shipping Fees

We charge a flat shipping fee of $4.99 per order, regardless of the size or weight of the package. This fee covers the cost of handling, packaging, and delivery.

Order Processing Time

Once your order is placed, we work quickly to process it. All orders are processed and shipped within 48 hours. Please note that this does not include weekends and public holidays.

Delivery Time

After processing, your order will be shipped from our warehouse in China. The estimated delivery time for orders shipped to the United States is 7-12 business days. This time frame includes transit and customs clearance.

Shipping Destinations

Currently, we only offer shipping within the United States. We are working on expanding our shipping destinations in the future and appreciate your understanding.

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on the FedEx website and monitor its progress until it reaches your doorstep.

Customs and Duties

Since all our shipments originate from China, they may be subject to customs inspections and import duties. Any additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.

Delivery Issues

If there are any issues with your delivery, such as a delayed or lost package, please contact our customer service team at [email protected] or +86 13589120741. We will work with FedEx to resolve any problems and ensure you receive your order as soon as possible.

Address Accuracy

Please ensure that your shipping address is correct and complete at the time of placing your order. We cannot be responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Return to Sender

If a package is returned to us due to an incorrect address or because it was unclaimed, we will contact you to arrange for reshipment. Additional shipping charges may apply.

Non-Delivery

If you have not received your package within the estimated delivery time, please contact us at [email protected] or +86 13589120741. We will investigate the issue and provide assistance to ensure you receive your order.