Return policy
At Jinan Shicai Information Technology Co., Ltd., we strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your product, we offer a hassle-free return and refund policy. Below are the detailed terms and conditions of our policy.
Return Period
You have 30 days from the date of delivery to return your item for a refund. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You will also need to provide a receipt or proof of purchase.
How to Return an Item
Contact Us: Before returning an item, please contact our customer service team at [email protected] or +86 13589120741 to initiate the return process. Provide your order number and the reason for the return.
Return Authorization: Our team will provide you with a return authorization number and instructions on how to send back your item.
Return Shipping: Send your item to the following address:
Return Address:
Jinan Shicai Information Technology Co., Ltd.
No. 1-102, Building 5, Shangang Xintiandi Runyuan
No. 61-11, Gongye Nan Road
High-tech Zone, Jinan
Shandong Province, China
Shipping Costs for Returns
Product Issues: If the return is due to a defect or an error on our part, we will cover the return shipping costs. Please contact our customer service team to arrange the return shipment.
Other Reasons: If you are returning an item for any other reason, you will be responsible for paying the return shipping costs.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approval: If your return is approved, we will process your refund within 5 business days. The refund will be applied to your original method of payment.
Rejection: If your return is rejected due to not meeting our return criteria, we will notify you via email with a detailed explanation.
Contact Information
If you have any questions or need assistance with your return, please contact us:
Email: [email protected]
Phone: +86 13589120741